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Infinity Rewards

Infinity Rewards is an exciting loyalty membership program brought to you by the Isa Hotel, Redearth Boutique Hotel, and Liquor Warehouse.

Members of the Infinity Rewards program accrue points throughout our venues by spending on gaming, dining, products, and services (excluding accommodation, special events, and gift cards). Every $1 spent earns 1 Infinity Rewards point, so the more you purchase or play, the more Infinity Rewards points you earn.

Membership

To become a member, sign up using the form or visit our staff in the venue.

To start earning points, simply present your membership card when paying for dining or services or insert it into the gaming machine.

All members begin on the Silver tier. By earning more points, you will update to tiers Gold, Platinum, and Diamond. As part of Infinity Rewards, members receive exclusive news, promotions, and special benefits according to their membership tier.

Silver Tier
- Free barista made coffee or soft drinks while playing at the Isa Hotel Gaming Lounge Machines.
- Entry into random chance draws every time you swipe in at our kiosk located on the ground floor of the Isa Hotel. (Limited to 1 swipe per day)
- Free large birthday pizza. Swipe at the player kiosk 14 days before or after your birthday to redeem. Valid for 14 days from redemption.
- Double points on selected promotions within our Isa Hotel Gaming Lounge & Bar.
- Limited release & special promotions at Liquor Warehouse (notification will be sent via email and SMS to all members).

Gold Tier (all Silver benefits plus)
- 5% discount on bar & restaurant purchases.
- Free birthday breakfast for 2 plus hot drinks. Swipe at the player kiosk 14 days before or after your birthday to redeem. Valid for 14 days from redemption.
- Free birthday cocktail. Swipe at the player kiosk 14 days before or after your birthday to redeem. Valid for 14 days from redemption.

Platinum Tier (all Silver & Gold benefits plus)
- Double points on all food, beverage, and gaming play
- 10% discount off all bar, bistro & restaurant purchases
- Free birthday indulgence escape hotel room. Swipe at the player kiosk 30 days before or after your birthday to redeem. Valid for 30 days from redemption. Limited to Friday or Saturday night. Block out periods apply.
- Free 3-course birthday dinner for two people, plus a bottle of house wine. Swipe at the player kiosk 30 days before or after your birthday to redeem. Valid for 30 days from redemption. Limited to Friday or Saturday night. Block out periods apply.

Diamond Tier (all Silver, Gold & Platinum benefits plus)
- Triple points on all purchases and gaming play
- 50% discount off all bar, bistro & restaurant purchases

FAQs

How do I earn points?
Present your card at the Isa Hotel, Redearth Boutique Hotel, or Liquor Warehouse when purchasing goods or services. Points will automatically accumulate to your card. When using the electronic gaming machines at the Isa Hotel insert your Infinity Rewards card into the slot provided on the gaming machine.

What are points worth?
Every 100 Infinity Rewards points from gaming play earn you $1 (1 point = 1 cent). Food and Beverage (including bottle shops) points are earned at 1 point per dollar spent.

What the status tiers?
Silver, gold, and platinum tiers provide additional rewards and benefits. They can be yours by earning the required points within three months. Every Infinity Rewards member starts on the Silver tier.

Can I change levels?
Yes. Levels are reviewed every three months* and your Infinity Rewards membership level may stay the same, move up or down to the level that corresponds to the points earned requirements.

How can I check my points balance?
See our friendly Rewards team at the Isa Hotel Gaming Lounge & Bar or insert your Infinity Rewards card into the card reader on an electronic gaming machine. Your points balance will be displayed on the message display screen. You can also visit our Infinity Rewards gaming kiosk located on the ground floor of the Isa Hotel (opposite the ATM) to view, check-in, and update your details and points balance.

Do my Infinity Rewards points expire?
Points will expire 12 months from the month of accrual, e.g., points earned during January 2020 will expire on January 1, 2021.

How do I redeem points?
Infinity Rewards can be redeemed for an exciting variety of rewards across our three venues: Isa Hotel, Redearth Boutique Hotel, and Liquor Warehouse. Simply present your Infinity Rewards card before making a transaction for any of the following:

- Isa Hotel Rodeo Bar & Grill (present your card to staff at the food or beverage counter*).

- The Redearth Restaurant & Cocktail Lounge (present your card to staff at the food or beverage counter*).

- Liquor Warehouse (present your card to staff at the checkout counter*).

- Isa Hotel Gaming Lounge & Bar (present your card to staff at the Gaming Lounge Bar*).

Terms and conditions apply.

 

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